Refund policy

Except as described in this policy, all Rally devices are covered by our 30-Day Guarantee. If there is any reason you are not satisfied with your device after use, you have 30 days from the date of delivery to return it to receive a refund of the purchase price. This applies to all devices and accessories purchased from Rally via our website, getrally.co (the “Website”). For more information on products excluded from this return policy, please see the “Exceptions / Final Sale” section below. 

Applicability

We are only able to issue refunds for Rally products purchased directly from our Website. If purchased from another retailer, please contact that retailer directly for information on their return policy. Keep in mind that retail purchases may still be eligible for replacement or exchange in accordance with our Product Warranty.

How to Start a Return or Exchange

To begin your return or exchange, please follow these steps:

• Contact our support team at [email protected]. 
• Describe the reason for your reason or exchange, and include necessary details such as order number, customer name, and shipping address. 
• The support team will review your return or exchange request and get back to you in 24-48 hours. 

Some return reasons will require Customer Experience review prior to return label creation.

• For US customers we’ll be able to offer a prepaid return label via UPS.

If you’re returning your Rally, please package the item in its original packaging, including all accessories. 

If you are returning items from multiple orders, they must be shipped separately.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong variant or item so that we can evaluate the issue and make it right.

Refunds

Once we’ve received and inspected your return, we’ll alert you to your refund status. If approved, you’ll be automatically refunded the purchase price of the returned device, to your original payment method as used on the Website.

Refunds take between 1-3 business days to fully process following the completion of our inspection of your return.

Exchanges

All unit exchanges and replacements are covered under the Rally Product Warranty.

Exceptions / Final Sale

Items sent back to Rally without first requesting a return through the above process will not be accepted.

We may request photos of the product’s condition, so do not dispose of any damaged products until directed to do so by Rally.

Sales of Gift Cards are final sale and cannot be returned, exchanged, or refunded.

If you have questions, contact Customer Care at [email protected] before making a final sale purchase.